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[Product Image]   Hassle Free IT Silver

Desktops, Laptops, Servers, LAN & WAN Networks monitored at our basic level; ideal for clients for whom speed of response is less critical, and for whom only occasional services are performed at a slightly reduced rate when ordered by these clients.

Key Benefits

bulletLowest cost Hassle Free IT plan for budget-conscious maintenance.
bulletFast response time when service is needed; Hassle Free IT clients receive priority attention when work tickets are assigned.
bullet24-7 Remote Monitoring offers peace of mind; we see and remotely correct developing problems, often before our clients are even aware that their IT infrastructure was in danger.
bulletClient remote access to network; allowing flexibility and convenience securely
bulletHassle Free IT Package benefits
 

Features & Pricing

Description

No Plan

Silver

Gold

Platinum

Monthly contract fee N/A
bullet

$15 / PC

bullet

$75 / Server

bullet

$75 / Network

bullet

$30 / PC

bullet

$150 / Server

bullet

$150 / Network

bullet

$55 / PC

bullet

$299 / Server

bullet

$199 / Network

Hourly On Site Rate

$120 per hour

$110

$85

Service Calls Free, Additional Projects & Consulting $85

Emergency Response Fee

$150, 1 hr min.

After hours & weekends, 2hr min.

$120

$85

Included

Emergency Response Time

up to 4-6 hours

within 2 hours

within 1 hour

1 hour or less guaranteed

On-site scheduling of technician

up to 3-4 days

within 1-2 days

Next Day

Same day

Phone and Remote Support Sessions

$60 per 30 min.

1 hour minimum

15 minutes monthly per PC / Server included, then $50 per 30 min.

15 minutes monthly per PC / Server included, then $40 per 30 min.

Included

24-7 Remote Monitoring

bulletServer stability and performance
bulletNotification of unusual events
bulletDaily back up monitoring
bulletDaily firewall monitoring

N/A

Included

Included

Included

Virus Definition Updates

 

Included

Included

Included

Unlimited Remote Patch Mgmt.

 

Included

Included

Included

Online custom client portal

 

Included

Included

Included

Quarterly review and planning meeting

 

Included

Included

Included

Executive Summary Monthly Report

 

 

Included

Included

Creation of AUP (acceptable user policy)

 

 

Included

Included

Client access to Virtual System Administrator for remote control and access to network

 

 

Included

Included

Unlimited software upgrades*

 

 

Included

Included

Spyware monitoring and removal

 

 

Included

Included

Adding and removing users

 

 

Included

Included

Virus REMOVAL and cleaning

 

 

 

Included

Installation of new hardware and software*

 

 

 

Included

Vendor liaison*

 

 

 

Included

Shopping and ordering warranty parts*

 

 

 

Included

Daily system status e-mail

 

 

 

Included on request

100% Hassle Free Guarantee

 

 

 

Included

*Labor only; all hardware and software costs will be additional

 

 

Information Request Form

    Let us know how to contact you for more information

Name
Title
Company
Address
E-mail
Phone

 

 

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Copyright 2008 Help Dot Now Computer Clinic
Last modified: March 29, 2009