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[Product Image]    Hassle Free IT Platinum

Desktops, Laptops, Servers, LAN & WAN Networks monitored and maintained at our highest level of commitment for speed of response, and greatest range of services covered and included.

Key Benefits

bulletFastest response time guaranteed; Platinum clients are our highest priority when work tickets are assigned.
bulletNo hidden costs: current hardware, software, network monitored, repaired, maintained for one budgeted monthly fee; labor included for upgrades to software and hardware.*
bulletReduced fees for expansion, project development, training.
bulletClient remote access to network; allowing flexibility and convenience securely
bulletHassle Free IT Package benefits
 

Features & Pricing

Description

Platinum

Gold

Silver

No Plan

Monthly contract fee
bullet

$55 / PC

bullet

$299 / Server

bullet

$199 / Network

bullet

$30 / PC

bullet

$150 / Server

bullet

$150 / Network

bullet

$15 / PC

bullet

$75 / Server

bullet

$75 / Network

N/A
Hourly On Site Rate

Service Calls Free, Additional Projects & Consulting $85

$85

$110

$120 per hour

Emergency Response Fee

Included

$85

$120

$150, 1 hr min.

After hours & weekends, 2hr min.

Emergency Response Time

1 hour or less guaranteed

within 1 hour

within 2 hours

up to 4-6 hours

On-site scheduling of technician

Same day

Next Day

within 1-2 days

up to 3-4 days

Phone and Remote Support Sessions

Included

15 minutes monthly per PC / Server included, then $40 per 30 min.

15 minutes monthly per PC / Server included, then $50 per 30 min.

$60 per 30 min.

1 hour minimum

24-7 Remote Monitoring

bulletServer stability and performance
bulletNotification of unusual events
bulletDaily back up monitoring
bulletDaily firewall monitoring

Included

Included

Included

N/A

Virus Definition Updates

Included

Included

Included

 

Unlimited Remote Patch Mgmt.

Included

Included

Included

 

Online custom client portal

Included

Included

Included

 

Quarterly review and planning meeting

Included

Included

Included

 

Executive Summary Monthly Report

Included

Included

 

 

Creation of AUP (acceptable user policy)

Included

Included

 

 

Client access to Virtual System Administrator for remote control and access to network

Included

Included

 

 

Unlimited software upgrades*

Included

Included

 

 

Spyware monitoring and removal

Included

Included

 

 

Adding and removing users

Included

Included

 

 

Virus REMOVAL and cleaning

Included

 

 

 

Installation of new hardware and software*

Included

 

 

 

Vendor liaison*

Included

 

 

 

Shopping and ordering warranty parts*

Included

 

 

 

Daily system status e-mail

Included on request

 

 

 

100% Hassle Free Guarantee

Included

 

 

 

*Labor only; all hardware and software costs will be additional

 

 

Information Request Form

    Let us know how to contact you for more information

Name
Title
Company
Address
E-mail
Phone

 

 

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Last modified: March 29, 2009