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 | Fast response time guaranteed; Gold clients are high priority when work tickets are assigned. |
| Mid-range cost HF-IT plan for excellent maintenance reasonably priced. |
| 24-7 Remote Monitoring offers peace of mind; we see and remotely correct developing problems, often before our clients are even aware that their IT infrastructure was in danger. |
| Client remote access to network; allowing flexibility and convenience securely |
| Hassle Free IT Package benefits |
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Description |
No Plan |
Gold |
Platinum |
Silver |
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| Monthly contract fee | N/A |
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$120
per hour |
$85 |
Service
Calls Free, Additional Projects & Consulting $85 |
$110 |
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Emergency
Response Fee |
$150,
1 hr min. After
hours & weekends, 2hr min. |
$85 |
Included |
$120 |
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Emergency
Response Time |
up
to 4-6 hours |
within
1 hour |
1
hour or less guaranteed |
within
2 hours |
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On-site
scheduling of technician |
up
to 3-4 days |
Next
Day |
Same
day |
within
1-2 days |
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Phone
and Remote Support Sessions |
$60
per 30 min. 1
hour minimum |
15
minutes monthly per PC / Server included, then $40 per 30 min. |
Included |
15
minutes monthly per PC
/ Server included, then $50 per 30 min. |
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24-7
Remote Monitoring
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N/A |
Included |
Included |
Included |
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Virus
Definition Updates |
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Included |
Included |
Included |
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Unlimited
Remote Patch Mgmt. |
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Included |
Included |
Included |
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Online
custom client portal |
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Included |
Included |
Included |
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Quarterly
review and planning meeting |
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Included |
Included |
Included |
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Executive
Summary Monthly Report |
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Included |
Included |
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Creation
of AUP (acceptable user policy) |
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Included |
Included |
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Client
access to Virtual System Administrator for remote control and access
to network |
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Included |
Included |
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Unlimited
software upgrades* |
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Included |
Included |
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Spyware
monitoring and removal |
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Included |
Included |
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Adding
and removing users |
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Included |
Included |
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Virus
REMOVAL and cleaning |
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Included |
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Installation
of new hardware and software* |
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Included |
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Vendor
liaison* |
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Included |
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Shopping
and ordering warranty parts* |
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Included |
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Daily
system status e-mail |
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Included
on request |
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100%
Hassle
Free Guarantee |
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Included |
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*Labor only; all hardware and software costs will be additional
| Name | |
| Title | |
| Company | |
| Address | |
| Phone |
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Send mail to laura@hdncc.com with
questions or comments about this web site.
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![[Under Construction]](images/undercon.gif){kind=small}
![[Product Image]](images/HFITgold.jpg)
Hassle Free IT Gold